Privacy Policy

Information We Collect

We collect the following types of information when you use our services:

Personal Information: Name, email address, phone number, and other contact details provided during registration or communication.
Usage Data: Internet usage statistics, device information, connection times, and locations where you access our WiFi services.
Payment Information: Billing details and payment history for subscription management. Payment processing is handled securely by third-party providers and we do not store full credit card numbers.
Support Interactions: Records of communications with our support team, including inquiries and requests.

We do not sell your personal information to third parties. Data is collected only for legitimate business purposes and service improvement.

How We Use Information

Your information is used for the following purposes:

To provide, operate, and maintain our WiFi services and user accounts.
To process payments, manage subscriptions, and deliver customer support.
To monitor network performance, detect and prevent fraud or abuse, and ensure security.
To communicate important updates, service changes, or promotional offers (with your consent).
To analyze anonymized usage data for service improvement and business analytics.

We do not use your personal data for profiling or automated decision-making without your explicit consent.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction. These measures include:

Encryption of sensitive data both in transit and at rest.
Strict access controls and authentication for staff and systems.
Regular security audits, vulnerability assessments, and monitoring.
Secure data centers and cloud infrastructure with physical and digital safeguards.
Immediate response protocols for any suspected data breach or incident.

We continually review and update our security practices to address emerging threats and maintain compliance with applicable regulations.

User Data Storage Policy

User data, including personal information and usage records, is securely stored in encrypted databases managed by our service. Access to user data is restricted to authorized personnel only and governed by strict access controls. Data is retained only as long as necessary to:

Provide and maintain services to users.
Comply with legal, regulatory, or contractual obligations.
Resolve disputes, enforce agreements, or prevent fraud.

Regular audits are performed to ensure data integrity and security. Data backups are maintained for disaster recovery and business continuity, and are subject to the same security standards.

User Data Deletion Policy

Users have the right to request deletion of their personal data at any time. The deletion process includes:

Verification of the user's identity to prevent unauthorized requests.
Removal of all personally identifiable information from our active databases and systems within 30 days of request.
Retention of minimal data only if required by law, regulatory compliance, or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
Secure deletion of backup copies and logs containing personal data, subject to technical feasibility.

After deletion, data is unrecoverable and will not be used for any purpose. Users can initiate a deletion request by contacting our support team via the Contact page. We will provide confirmation once the deletion process is complete.

Contact Us

If you have questions about our privacy policy, data handling, or wish to exercise your rights, please contact us. Our support team will respond promptly to all inquiries and requests.

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